Process Optimisation & Outsourcing
Where insurance contracts are concluded online, digital management is a necessity. It provides considerable potential for making things faster and simpler. Sales representatives, agents or brokers may distribute insurance products by means of digital platforms, and policyholders can manage their contracts via client platforms, without having to forego a "classic" personal or also digital advice. But computer-assisted procedures also provide a high level of efficiency in the manual processing of individual matters.
Whether InsurTech or classic insurer: Digital processes need to be thoroughly examined with respect to risks and possibilities for optimisation with regard to supervision law, insurance contract law and civil law; whether it is about
- legally watertight digital conclusion of insurance contracts;
- creation and adjustment of workflows and distribution procedures in line with data protection;
- practicable and legally watertight contracts/service-levels for the cooperation with InsurTechs and other service providers;
- liability issues in relation to the operation of digital platforms;
- use of "Big Data" in the administration and handling of benefits;
- requirements in relation to cooperation with commerce, InsurTechs and other service providers, in order to make "X-Sell" a long-time success.
The requirements of supervision law, insurance contract law, data protection law and civil law may be connected via the integration of service providers, e.g. in the scope of outsourcing. Outsourcing to service providers can be very beneficial to insurers, for example if they want to bundle know-how, make their processes more efficient or shorten their response time.
Our extensive experiences with outsourcing of functions for insurers make us an ideal partner for your project. We are pleased to assist you from the planning stage until the completion of a project, or to provide our expertise for single or various stages – just as you wish.
Whether outsourcing is an option or not – for cross-border activities of insurers, different legal systems have to be brought in line, even in a common single market. So that support for our clients does not stop at national borders, we make use of our international alliance Legalign Global, of which we are a founding member.
We offer comprehensive support for our clients during their projects. We especially advise on
- design and optimisation of new workflows and distribution models in terms of civil law, insurance contract law, supervision law and data protection law;
- liability risks for insurers, intermediaries and service providers;
- risks and chances that arise by using digital means, especially during the integration of client platforms at insurers;
- digital conclusion of insurance contracts, whether via InsurTechs or in classic distribution by using digital tools;
- integration of InsurTechs, whether they offer insurance comparisons, act as digital intermediaries or want to offer new insurance products;
- outsourcing of IT and other services or integration of service providers into the own business procedure.