The claim is considered the "moment of truth" in the relationship between insurers and their customers. In this often delicate situation for policyholders, the insurer's value proposition is put to the test. A fast and good service by the insurer is of elementary importance for customer satisfaction, retention and referrals.
As our client, you benefit from the fact that we can quickly assess the coverage and liability situation based on our legal knowledge and litigation experience. In addition, due to our many years of cooperation with claims departments, we are very familiar with the requirements and tasks that claims handling entails. In summary: We know how important it is to consider not only the legal aspects but also the current claims adjustment practice, the processing structures and the information requirements of the respective insurer in order to find the right balance between customer satisfaction, claims expenditure and processing costs. In doing so, we have various IT solutions at our disposal which offer our clients the greatest possible data security and at the same time enable us to take over all or pre-agreed individual steps of claims handling in the respective data system.
We offer you support in claims handling with our leading legal know-how in the field of insurance and liability law. We support you both on an interim basis, e.g. in the event of staff shortages due to parental leave or accumulation events, and on a longer-term basis, e.g. in the context of new or run-off business. We also offer the above-mentioned service for foreign insurers who do not wish to set up their own claims handling unit in Germany and take over communication with the parent companies in the respective national language.
You are welcome to discuss with our contacts exactly how we can support you.